Natural Language Processing

Enterprise Applications for Natural Language Processing Technologies (Processing, Understanding, Generation) Software and Systems: Market Analysis and Forecasts

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Pages: 118
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Publication Date: 4Q 2018
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Artificial intelligence (AI) technologies such as machine learning (ML) and deep learning (DL) are dazzling in and of themselves, but believe it or not, leveraged in isolation, they are limited in their potential. These technologies do not interpret data by themselves: they are tied either to deterministic, hard coded software programs created by humans or they are linked to a form of artificial intelligence that can interpret human language into a form ML and DL algorithms can understand. The umbrella term for this gateway AI technology is natural language processing (NLP). Other terms associated with NLP include natural language understanding, natural language generation, voice recognition, and speech recognition. Tractica considers all of these terms and technologies as part of the family of NLP technologies, and each of them are addressed in some fashion in this report.

The ultimate promise of NLP technology is intent-based computing. When machines can understand and communicate with humans in natural (human) language, it democratizes data science, enabling humans to use common everyday language to complete a broad range of tasks from the simple and mundane such as auto-completing an online form to the most complex, such as writing software or optimizing a data network. NLP is a critical technology for extracting insights and analysis from a vast amount of previously unindexed and unstructured data; mining video and audio files, emails, scanned documents, and more.

This Tractica report examines 43 NLP use cases, identifying those applications best suited for commercial use. In addition, the report details the market trends and technology issues surrounding natural language processing and presents forecasts for NLP hardware, software, and services during the period from 2017 through 2025. The report also mentions more than 60 companies including detailed profiles of 43 key industry players. Market forecasts, segmented by world region, include projections of software, hardware, and services revenue across multiple industry sectors.

Key Questions Addressed:

  • What are the key use cases for NLP?
  • What are the market trends driving adoption of NLP technology?
  • What are limitations to the software and what does the technology roadmap look like?
  • Which companies are investing most heavily in the technology?
  • Which industry sectors represent the strongest addressable markets for NLP?

Who Needs This Report?

  • Enterprise software companies
  • Semiconductor and component manufacturers
  • Service providers and systems integrators
  • End-user organizations deploying NLP systems
  • Industry associations
  • Government agencies
  • Investor community

Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market Drivers
      1. The Interface for Connected Life
      2. Tapping Unstructured Data, Powering Big Data
      3. Reducing Costs, Increasing Efficiencies
    3. Market Barriers
      1. Understanding Context
      2. Lack of Clean, Accurate Data
    4. Use Cases
    5. Key Industry Players
    6. Market Forecast Highlights
    7. Conclusions and Recommendations
  2. Market Issues
    1. Introduction
    2. Definitions
    3. Market Drivers
      1. The Interface for Connected Life
      2. Tapping Unstructured Data, Powering Big Data
      3. Digitization of Society and Data
      4. Computation at Scale
      5. Cost Drivers and Business Model Impacts
    4. Market Barriers
      1. Understanding Context
      2. Lack of Clean, Accurate Data
      3. Privacy
  3. Use Cases
    1. Voice and Speech Recognition
    2. Querying Image Content
      1. Blippar
    3.  Customer Service and Marketing Virtual Digital Assistants
      1. Abe AI
      2. Artificial Solutions
      3. [24]7.ai
    4. Patent Research and Analysis
    5. Automated Report Generation
      1. Narrative Science
      2. Synechron
    6. Patient Data Processing
      1. SyTrue
    7. Converting Paperwork into Digital Data
      1. App Orchid
      2. AppZen
    8. Automated Code Development
    9. Contract Analysis
      1. Seal Software
    10. Automated CliffsNotes, Study Notes, and Quiz Generation
    11. Predictive Coding
    12. Intelligent Recruitment and Human Resources Systems
      1. Automated Job Recruiting
      2. Mya Systems
    13. Sentiment Analysis
      1. Cogito
      2. Adoreboard
      3. BirdEye
      4. Infegy
      5. Lexalytics
      6. Protagonist
    14. Legal Document Review and Research
      1. Casetext
    15. Healthcare Virtual Digital Assistants
      1. Babylon Health
      2. HealthJoy
      3. Woebot
      4. Tia
      5. Sentiment Analysis for Psychoanalysis
      6. Medical Empathy
    16. Business Application Virtual Digital Assistants
      1. Productivity and Collaboration
        1. Julie Desk
        2. Microsoft
      2.  Workflow and Project Management
        1. Converse.ai
    17. E-Commerce and Sales Virtual Digital Assistants
      1. Banking and Financial Services
        1. Tata Capital
        2. FlamingoAI
        3. LINE
          1. Loyalty Programs
          2. Selling Financial Services
        4. Retail Sales
          1. Klevu
        5. Voice Commerce
          1. Conversable
          2. Automating Food and Beverage Ordering
    18. Social Media Feed Curation
    19. Audio and Video Mining
      1. Chorus.ai
      2. Veritone
    20. Search Engine Queries
      1. Text-Based Search
      2. Voice Search
        1. Local Search and Discovery
    21. Text-Based Automated Bots
    22. Textual Question Answering
    23. Medical Treatment Recommendation
    24. Medical Diagnosis Assistance
    25. News and Feed Curation for Consumers
    26. Foreign Language Tutoring
    27. Language Translation Services
      1.  Lilt
    28. Tax Filing and Processing
    29. Predictive Typing Assistant
    30. Spoken Fluency Evaluation
    31. Education for Autistic and Speech Deficient Children
    32. Automated Grading of Tests
    33. Text Classification and Mining for Biomedical Literature
    34. Mining, Processing, and Making Sense of Clinical Notes
      1. Dictate.it
      2. Suki
      3. 3M Health Information Systems
      4. M*Modal
    35. Algorithmic News Stories
      1. Automated Insights
    36. Financial Search Engine
    37. Calendar, Meeting, Event Scheduling, and Reminder
    38. Film Script Analysis
    39. Dialect Classification
    40. Hospital Patient Management System
    41. Real-Time News Analysis and Competitive Intelligence
      1. Aylien
      2. FiscalNote
    42. Automated Tour Guide and Itinerary Service
    43. Social Media Bot
  4.   Technology Issues
    1. Introduction
    2. The Importance of Machine and Deep Learning to Natural Language Processing
    3. Understanding Natural Language: Word Maps and Language Models
    4. Natural Language Generation
    5. Legacy Approaches to Natural Language Processing
      1. Rules-Based
      2. Statistical Models
    6. Machine and Deep Learning
      1. What Is Deep Learning?
    7. Speech Recognition
    8. Voice Recognition
  5.  Key Industry Players
    1. [24].ai
    2. 3M Health Information Systems
    3. Abe AI
    4. Adoreboard
    5. App Orchid
    6. AppZen
    7. Artificial Solutions
    8. Automated Insights
    9. Aylien
    10. Babylon Health
    11. BirdEye
    12. Blippar
    13. Casetext
    14. Chorus.ai
    15. Cogito
    16. Conversable
    17. Converse.AI
    18. Cortical.io
    19. Dictate.it
    20. FiscalNote
    21. Flamingo
    22. HealthJoy
    23. IBM
    24. Infegy
    25. Julie Desk
    26. Klevu
    27. Lexalytics
    28. Lilt
    29. LINE
    30. Luminoso
    31. Microsoft
    32. M*Modal
    33. Mya Systems
    34. Narrative Science
    35. Protagonist
    36. Seal Software
    37. Suki
    38. Synechron
    39. SyTrue
    40. Tata Capital
    41. Tia
    42. Veritone
    43. Woebot
  6.  Market Forecasts
    1. Forecast Methodology
    2. Global Natural Language Processing Market Forecasts
      1. Natural Language Processing Software Revenue
      2. Total Revenue for Natural Language Processing Software, Services, and Hardware
      3. Global Hybrid Natural Language Processing/Other AI Software Revenue
    3. Natural Language Processing by Industry
      1. Natural Language Processing in the Advertising Industry
      2. Natural Language Processing in the Business Services Industry
      3. Natural Language Processing in the Consumer Sector
      4. Natural Language Processing in the Education Industry
      5. Natural Language Processing in the Finance Industry
      6. Natural Language Processing in the Public Sector
      7. Natural Language Processing in the Healthcare Industry
      8. Natural Language Processing in the Information Technology Industry
      9. Natural Language Processing in the Investment Industry
      10. Natural Language Processing in the Legal Industry
      11. Natural Language Processing in the Manufacturing Industry
      12. Natural Language Processing in the Media & Entertainment Industry
      13. Natural Language Processing in the Oil, Gas, and Mining Industry
      14. Natural Language Processing in the Retail Industry
      15. Natural Language Processing in the Insurance Sector
      16. Natural Language Processing in the Automotive Industry
      17. Natural Language Processing in the Telecommunications Industry
    4. Natural Language Processing-Driven Services Revenues
      1. Natural Language Processing-Driven Installation Services
      2. Natural Language Processing-Driven Training Services
      3. Natural Language Processing-Driven Customization Services
      4. Natural Language Processing-Driven Application Integration Services
      5. Natural Language Processing-Driven Maintenance and Support Services
    5. Natural Language Processing-Driven Cloud Services Revenue
    6. Natural Language Processing-Driven Hardware Revenue
      1. Natural Language Processing-Driven Graphics Processing Unit Chip Revenue
      2. Natural Language Processing-Driven Network Product Revenue
      3. Natural Language Processing-Driven Storage Device Revenue
    7. Conclusions and Recommendations
  7. Company Directory
  8. Acronym and Abbreviation List
  9. Table of Contents
  10. Table of Charts and Figures
  11. Scope of Study, Sources and Methodology, Notes

List of Charts, Figures, and Tables

Charts
  • Natural Language Processing Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing Total Revenue by Segment, World Markets: 2017-2025
  • Natural Language Processing Software Revenue (in Combination with Machine Learning, Deep Learning, Machine Reasoning, and Computer Vision), World Markets: 2017-2025
  • Natural Language Processing Software Revenue by Region (in Combination with Machine Learning, Deep Learning, Machine Reasoning, and Computer Vision), World Markets: 2017-2025
  • Natural Language Processing Software Revenue by Industry, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Advertising Sector by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Business Services Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Consumer Sector by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Education Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Finance Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Public Sector Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Healthcare Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Information Technology Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Investment Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Legal Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Manufacturing Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Media & Entertainment Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Oil, Gas, and Mining Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Retail Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Insurance Sector by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Automotive Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Telecommunications Industry by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Installation Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Training Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Customization Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Application Integration Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Support and Maintenance Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Cloud Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing Hardware Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Hardware Revenue by Product Category, World Markets: 2017-2025
  • Natural Language Processing-Driven GPU Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven CPU, ASIC, FPGA Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Network Products Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Storage Device Revenue by Region, World Markets: 2017-2025
Figures
  • King of Sarcasm, Bill Murray
  • Blippar’s Visual Search
  • Mya
  • Emotion Impact of U.K. YouTubers
  • HealthJoy Mascot, Joy
  • Facebook Suicide Prevention Tools
  • Store Loyalty Card Chatbots on LINE
  • CTBC Bank Bot
  • Chipotle Share of Restaurant Foot Traffic. 2015-2016
  • Examples of Word Embeddings
  • Progression of Natural Language Generation
  • Artificial Intelligence Encompasses Numerous Technologies
  • Schematic Representation of a Deep Neural Network
Tables
  • Natural Language Processing Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing Total Revenue by Segment, World Markets: 2017-2025
  • Natural Language Processing Hardware Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing Total Software, Service, and Hardware Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue by Industry, World Markets: 2017-2025
  • Natural Language Processing Software Revenue by Use Case, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Legal Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Consumer Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Advertising Sector by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Business Services Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Healthcare Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Insurance Sector by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Education Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Retail Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Automotive Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Information Technology Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Telecommunications Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Media & Entertainment Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Oil, Gas, and Mining Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Public Sector Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Consumer Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Investment Industry by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue in the Manufacturing Industry by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Hardware Revenue by Product Category, World Markets: 2017-2025
  • Natural Language Processing-Driven Cloud Services Revenue, World Markets: 2017-2025
  • Natural Language Processing-Driven Cloud Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven CPU, ASIC, and FPGA Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven GPU Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Network Products Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Storage Device Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Services Revenue by Service Category: 2017-2025
  • Natural Language Processing-Driven Installation Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Training Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Customization Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Application Integration Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Support and Maintenance Services Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue (in Combination with Deep Learning, Machine Learning, Computer Vision, and Machine Reasoning) by Region, World Markets: 2017-2025
  • Natural Language Processing Software Revenue (in Combination with Deep Learning, Machine Learning, Computer Vision, and Machine Reasoning) by Use Case, World Markets: 2017-2025
  • Natural Language Processing-Driven Voice/Speech Recognition Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Querying Image Content Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Customer Service & Marketing VDAs Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Patent Research and Analysis Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Automated Report Generation Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Patient Data Processing Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Converting Paperwork into Digital Data Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Automated Code Development Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Contract Analysis Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Automated CliffsNotes, Study Note, and Quiz Generator Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Predictive Coding Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Intelligent Recruitment and HR Systems Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Sentiment Analysis Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Legal Document Review and Research Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Healthcare VDAs Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Business Application VDAs Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven E-commerce & Sales VDAs Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Social Media Feed Curation Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Audio and Video Mining Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Search Engine Queries Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Text-Based Automated Bots Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Textual Question Answering Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Medical Treatment Recommendation Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Medical Diagnosis Assistance Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven News and Feed Curation for Consumers Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Foreign Language Tutoring Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Language Translation Services Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Tax Filing and Processing Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Predictive Typing Assistant Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Spoken Fluency Evaluation Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Education for Autistic and Speech Deficient Kids Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Automated Grading of Tests Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Text Classification and Mining for Biomedical Literature Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Education for Mining, Processing, and Making Sense of Clinical Notes Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Sentiment Analysis in Customer Care Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Sentiment Analysis in Customer Care Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Financial Search Engine Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Calendar, Meeting, Event Scheduling, and Reminders Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Film Script Analysis Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Dialect Classification Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Hospital Patient Management System Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Real-Time Media and Social Intelligence Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Automated Tour Guide and Itinerary Service Software Revenue by Region, World Markets: 2017-2025
  • Natural Language Processing-Driven Social Media Bots Revenue by Region, World Markets: 2017-2025