Emotion Recognition and Sentiment Analysis

Enterprise Use Cases for Customer Service, Product/Market Research, Customer Experience, Healthcare, Automotive, Education, and Gaming

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Pages: 91
Tables, Charts,
     & Figures:
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Publication Date: 1Q 2018
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The promise of artificial intelligence (AI) is to make work and life more productive. But to do so, AI needs to better understand humans, which are the most complex organisms on Earth. A significant element of AI’s limitations, to date, is understanding humans and, more specifically, human emotion. In the past few years, however, accelerated access to data (primarily social media feeds and digital video), cheaper compute power, and evolving deep learning combined with natural language processing (NLP) and computer vision are enabling technologists to watch and listen to humans with the intention of analyzing their sentiments and emotions. A better understanding of emotion will help AI technology create more empathetic customer and healthcare experiences, drive our cars, enhance teaching methods, and figure out ways to build better products that meet our needs.

Emotion and sentiment analysis is complex because emotion is complex and not very well understood. Emotion can be deceptive and expressed in multiple ways: in our speech intonation, the text of the words we say or write, our facial expressions, body posture, and gestures. These factors create variables in emotion analysis confidence scoring, which must be overcome for most sentiment and emotion analysis use cases to come into full bloom. Despite these challenges, the market for sentiment and emotion analysis has begun to expand. Tractica has identified seven use cases where significant direct software revenue will be generated through 2025: customer service, product/market research, customer experience, healthcare, automotive, education, and gaming.

This Tractica report examines the market and technology issues surrounding sentiment and emotion analysis and provides 9-year forecasts for software, hardware, and revenue supporting these applications. The report covers the ways in which sentiment and emotion analysis will be used across multiple channels in seven key use cases: customer service, product/market research, customer experience, healthcare, education, automotive, and gaming. It presents profiles for key industry players throughout the ecosystem. The study also presents global market sizing and forecasts for sentiment and emotion analysis, segmented by region, covering the period from 2016 through 2025.

Key Questions Addressed:

  • What is the current state of the sentiment and emotion analysis market and how will it develop over the next decade?
  • What are the key use cases that will drive greater sentiment and emotion analysis adoption?
  • What are the key drivers of market growth, and the key challenges faced by the industry, in each world region?
  • Who are the key players in the market, what is their competitive positioning, and which ones are poised for greatest success in the years ahead?
  • What is the size of the sentiment and emotion analysis market opportunity?

Who Needs This Report?

  • Artificial intelligence technology companies
  • Semiconductor and component companies
  • Customer-focused enterprises and solution providers
  • Healthcare providers and technology vendors
  • Automotive technology companies
  • Market research, advertising, brand strategy, and marketing companies
  • Government agencies
  • Investor community

Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market Overview
    3. Market Trends
      1. Major Player Application Programming Interfaces
      2. Multi-Modal Solutions
      3. Evolved Solutions: Biometrics
    4. Market Drivers
      1. Humanizing Digital Communications: Empathy
      2. Emotion Is Key to Customer Experience
    5. Market Barriers
      1.  Accuracy
      2. Inputs for Understanding Emotion
      3. Training Data
      4. Privacy and Access to Data
    6. Use Cases
      1. Customer Service
      2. Product/Marketing Research
      3. Customer Experience
      4. Healthcare
      5. Education
      6. Automotive
      7. Gaming
    7. Key Industry Players
    8. Market Forecast Highlights
      1. Sentiment and Emotion Analysis Software Revenue by Use Case
      2. Sentiment and Emotion Analysis Software Revenue by Region
      3. Sentiment and Emotion Analysis Total Revenue by Segment
  2. Market Issues
    1. Introduction
    2. Definitions
    3. Market Drivers
      1. Humanizing Digital Communications: Empathy
      2. Emotion Is Key to Customer Experience
      3. Digitization of Society and Data
      4. Computation at Scale
    4. Market Barriers
      1. Accuracy
      2. Inputs for Understanding Emotion
      3. Training Data
      4. Understanding Language Context
      5. Privacy and Access to Data
    5. Market Trends
      1. Major Player Application Programming Interfaces
      2. Multi-Modal Solutions
      3. Evolved Solutions: Biometrics
  3. Use Cases
    1. Introduction
    2. Customer Service
      1. [24]7.ai
      2. Aspect Software
      3. Cogito
      4. IPsoft
      5. Creative Virtual
    3. Product/Marketing Research
      1. Adoreboard
      2. BirdEye
      3. EMRAYS Technologies
      4. Infegy
      5. Lexalytics
      6. RealEyesCustomer Experience
    4. Healthcare
    5. Education
    6. Automotive
      1. Eyeris
    7. Gaming
  4. Technology Issues
    1. Introduction
    2. Natural Language Processing
      1. Legacy Natural Language Processing Gives Way to Hybrid Natural Language Processing
      2. Importance of Machine and Deep Learning to Natural Language Processing
      3. Understanding Natural Language: Word Maps and Language Models
    3. Natural Language Generation
    4. Computer Vision
      1. Facial Recognition
      2. Real-Time Video Analytics
    5. Deep Learning
  5. Key Industry Players
    1. Introduction
    2. [24]7.ai
    3. Adoreboard
    4. Affectiva
    5. Amazon
    6. Aspect Software
    7. Beyond Verbal
    8. BirdEye
    9. Clarabridge
    10. Cogito
    11. Creative Virtual
    12. EMRAYS Technologies
    13. Expressive
    14. Eyeris
    15. IBM
    16. imperson
    17. Indico
    18. Infegy
    19. IPsoft
    20. Lexalytics
    21. ParallelDots
    22. RealEyes
    23. Other Industry Participants
  6. Market Forecasts
    1. Forecast Methodology
    2. Sentiment and Emotion Analysis Software Revenue
      1. Sentiment and Emotion Analysis Software Revenue by Use Case
      2. Sentiment and Emotion Analysis Software Revenue by Region
      3. Sentiment and Emotion Analysis Total Revenue by Segment
    3. Sentiment and Emotion Analysis Software by Industry
      1. Sentiment and Emotion Analysis Software Revenue, Advertising Industry
      2. Sentiment and Emotion Analysis Software Revenue, Automotive Industry
      3. Sentiment and Emotion Analysis Software Revenue, Business Services Industry
      4. Sentiment and Emotion Analysis Software Revenue, Education Industry
      5. Sentiment and Emotion Analysis Software Revenue, Gaming Industry
      6. Sentiment and Emotion Analysis Software Revenue, Government Sector
      7. Sentiment and Emotion Analysis Software Revenue, Healthcare Industry
      8. Sentiment and Emotion Analysis Software Revenue, Media & Entertainment Industry
      9. Sentiment and Emotion Analysis Software Revenue, Retail Industry
    4. Sentiment and Emotion Analysis Services Revenue
      1. Sentiment and Emotion Analysis-Driven Installation Services
      2. Sentiment and Emotion Analysis-Driven Training Services
      3. Sentiment and Emotion Analysis-Driven Customization Services
      4. Sentiment and Emotion Analysis-Driven Application Integration Services
      5. Sentiment and Emotion Analysis-Driven Support and Maintenance Services
      6. Sentiment and Emotion Analysis-Driven Cloud Services Revenue
    5. Sentiment and Emotion Analysis-Driven Hardware Revenue
      1. Sentiment and Emotion Analysis-Driven GPU Chip Revenue
      2. Sentiment and Emotion Analysis-Driven CPU, ASIC, FPGA Revenue
      3. Sentiment and Emotion Analysis-Driven Network Products Revenue
      4. Sentiment and Emotion Analysis-Driven Storage Device Revenue
    6. Conclusions and Recommendations
  7. Company Directory
  8. Acronym and Abbreviation List
  9. Table of Contents
  10. Table of Charts and Figures
  11. Scope of Study, Sources and Methodology, Notes

List of Charts, Figures, and Tables

Charts
  • Sentiment and Emotion Analysis Software Revenue by Use Case Category, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Total Revenue by Segment, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Use Case, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Total Revenue by Segment, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Industry, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Advertising Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Automotive Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Business Services Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Education Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Gaming Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Government Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Healthcare Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Media and Entertainment Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Retail Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Installation Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Training Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Customization Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Application Integration Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Support and Maintenance Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Cloud Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Hardware Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Hardware Revenue by Product Category, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven GPU Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven CPU, ASIC, FPGA Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Network Products Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Storage Device Revenue by Region, World Markets: 2016-2025
Figures
  • Emotional Motivators
  • Emotion Differences by Gender, Culture
  • Spectrograms of the Phrase “Kids are Talking by the Door” Pronounced with Different Emotions
  • Emotion Impact of U.K. YouTubers
  • EMRAYS EmAdvert
  • Facebook Suicide Prevention Tools
  • Brain Power Emotion Recognition Technology
  • HowWhoFeelInVideo
  • Emotion Analysis to Understand Driver Behavior
  • Examples of Word Embeddings
  • Progression of Natural Language Generation
  • Artificial Intelligence Encompasses Numerous Technologies
  • Schematic Representation of a Deep Neural Network
  • Seven Emotion Metrics Measured by Affectiva
  • Expressive’s Mitsuku
  • NatGeo’s Einstein Chatbot for Genius
Tables
  • Sentiment and Emotion Analysis Software Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Total Revenue by Segment, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Hardware Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Total Software, Service, and Hardware Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Industry, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Use Case, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Advertising Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Automotive Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Business Services Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Education Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Gaming Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Government Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Healthcare Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Media & Entertainment Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Retail Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue, Industries and Use Cases, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Hardware Revenue by Product Category, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Cloud Services Revenue, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Cloud Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven CPU, ASIC, FPGA Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven GPU Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Network Products Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Storage Devices Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Services Revenue by Service Category: 2016-2025
  • Sentiment and Emotion Analysis-Driven Installation Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Training Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Customization Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Application Integration Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Support and Maintenance Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Software Revenue by Use Case Category, World Markets: 2016-2025
  • Additional Sentiment and Emotion Analysis-Focused Companies